CONTACT ENERGY LTD – Call free 0800 300 400 Fax: (04) 499 4003
For bottled gas call 0800 762 542
Website: www.contactenergy.co.nz
PO Box 10742
The Terrace
Wellington 6143
EMPOWER – See Contact Energy for details
GENESIS ENERGY – Call Free 0800 300 400 Fax 0800 110 999
Email: customercare@genesisenergy.co.nz Website: www.genesisenergy.co.nz
MERCURY ENERGY – Residential Customers Call Free 0800 10 18 10, Fax 0800 101811
Website: www.mercury.co.nz
Private Bag 92008
Victoria Street West
Auckland 1142
MERIDIAN ENERGY LTD – Call free 0800 496 496 Free fax 0800 497 498
service@meridianenergy.co.nz Website: www.meridianenergy.co.nz
CHRISTCHURCH OFFICE, 322 Manchester Street. Ph. 357 9700. Their Manchester Street building, which housed their customer contact centre, was badly damaged. They have leased a building on Moorhouse Avenue. They are also planning to build new premises in Christchurch.
TRUSTPOWER LIMITED – Call free 0800 87 87 87 Fax: 0800 329 302
Website: www.trustpower.co.nz
Trustpower Limited
Private Bag 12023
Tauranga Mail Centre
Tauranga 3143
Canterbury Ph. 03 318 5700 Fax 03 318 5709
Email: enquiries@trustpower.co.nz
ORION NEW ZEALAND is a Christchurch Network Ph. 363 9898, (Christchurch customers) Emergency 24 hour hotline: 0800 363 9898 email: info@oriongroup.co.nz
Website: www.oriongroup.co.nz
Orion New Zealand Limited
565 Wairakei Road
Christchurch 8053
New Zealand
POWERSWITCH: www.consumer.org.nz/powerswitch is the Consumers’ Institute Website. From this site consumers can access information and view a list which includes all electricity plans available for their area. Use your latest power account to enable details to be entered for a comparison.
As advice on consumer problems is available only to our subscribers, we request that in such cases you either quote your subscription number or provide your full name and address.
ELECTRICITY COMPLAINTS COMMISSION 0800 22 33 40, P O Box 6144, Wellington Website: www.egcomplaints.co.nz
Phone: 0800 22 33 40 Fax: 0800 22 33 47
Email: info@egcomplaints.co.nz
