website: www.iombudsman.org.nz The website gives terms of reference and a list of members of the scheme. The Insurance and Savings Ombudsman deals with unresolved personal and domestic insurance problems. However, clients must first try to resolve their complaint through the company’s internal complaints procedure and get a letter of deadlock. SUMMARY * Free independent scheme … Continued
Website: www.ombudsmen.parliament.nz An Ombudsman can investigate a complaint against central government departments and some corporations, local government organisations, and statutory boards such as hospital, education, harbour boards and electric supply authorities. There are some restrictions on the Ombudsman’s powers to investigate the actions of the Police or members of the Armed Forces. An Ombudsman cannot … Continued
The service is provided under the Health&Disability Commissioner Act 1994. Independent advocates help and support people to know their rights and the actions they can take if they have a concern about a health or disability service. It is a free, independent, confidential service. Advocates will also give assistance to people who may have concerns … Continued
Ring the Help Desk number above for complaints of discrimination based on sex, marital status, religious or ethical belief, race and colour, ethnic or national origins, age, disability, family status, political opinion, employment status, sexual orientation. In public life the Act covers: Employment, e.g. Hiring & firing employees etc; Education, e.g. Student applications; Access to … Continued
The Electricity and Gas Complaints Commissioner Scheme offers a free independent dispute resolution service for complaints about New Zealand electricity and gas companies that are members. Please contact them to talk about any issues or concerns with an electricity or gas company. They can help you work out whether it is something you can make … Continued
Advocacy Services South Island 0800 555 050 e-mail advocacy@hdc.org.nz By Law everyone receiving a health or disability service has the protection of the Code of Health and Disability Services Consumers’ Rights. An independent Commissioner, Ron Paterson, promotes and protects these rights. Independent Advocates will help people make sure that their rights are respected. To contact … Continued
The Privacy Commissioner’s Office works to develop and promote a culture in which personal information is protected and respected. The Privacy Commissioner administers the Privacy Act 1993. The Privacy Act applies to almost every person, business or organisation in New Zealand. The Act sets out 12 privacy principles that guide how personal information can be … Continued
The Canterbury DHB was created January 1st 2001 as part of the government’s health reforms and is responsible for government funded health and disability services in the Canterbury area and runs the public hospitals in the region. It is working with other health providers to promote ‘wellness’ in our community. Their Board meetings are open … Continued
A business association with the purpose to encourage & develop the highest standards of measurable marketing in New Zealand. Membership is voluntary but they can confirm if a particular business is registered with them & may help with enquiries in this case. All their members are bound by a code of ethics that encourages best … Continued
The Official Information Act 1982 allows people to request access to information held by: Ministers of the Crown, Government Departments and organisations, State-owned Enterprises, Crown Health Enterprises, Educational Institutions, including Boards of Trustees. This website provides free public access to up-to-date unofficial versions of New Zealand Acts (Acts of Parliament), Bills (proposed Acts), and Regulations … Continued
