website: www.iombudsman.org.nz The website gives terms of reference and a list of members of the scheme. The Insurance and Savings Ombudsman deals with unresolved personal and domestic insurance problems. However, clients must first try to resolve their complaint through the company’s internal complaints procedure and get a letter of deadlock. SUMMARY * Free independent scheme … Continued
The Insurance Council of New Zealand represents the general insurance industry in New Zealand. Insurance Council advises on queries about Insurance Companies. Fire and General Insurance and Health Funds Association. However, client must have first exhausted their own Insurance Company’s internal complaints procedure. For the Investment Saving and Insurance Assn which deals with Life Insurance … Continued
Website: www.ombudsmen.parliament.nz An Ombudsman can investigate a complaint against central government departments and some corporations, local government organisations, and statutory boards such as hospital, education, harbour boards and electric supply authorities. There are some restrictions on the Ombudsman’s powers to investigate the actions of the Police or members of the Armed Forces. An Ombudsman cannot … Continued
Rest home audits can be viewed on: https://www.health.govt.nz/your-health/certified-providers/aged-care Rights of Older People in Residential Care: Quality of life is a fundamental human right. Individual residents are entitled to be treated with respect and have their physical, social, cultural and spiritual needs met. Residents have the right to: * A clean, caring, environment * Healthy appetising … Continued
The Health and Disability Commissioner is an independent agency set up to: promote and protect the rights of consumers who use health and disability services; help resolve problems between consumers and providers of health and disability services; and improve the quality of health care and disability services. The Code of Health and Disability Services Consumers’ … Continued
The service is provided under the Health&Disability Commissioner Act 1994. Independent advocates help and support people to know their rights and the actions they can take if they have a concern about a health or disability service. It is a free, independent, confidential service. Advocates will also give assistance to people who may have concerns … Continued
For information regarding CONSUMER enquiries or complaints, look up on the above website or contact the (CAB) Citizens Advice Bureau at 0800 367 222 or Christchurch City (Student Building Polytech) 366 6490, Christchurch North (Fendalton Library) 359 8090 Christchurch West (Hornby) 349 5236, North Canterbury 03 313 8822 or the 0800 FOR CAB-0800 367 222.
The Commerce Commission enforces legislation that promotes competition in New Zealand markets and prohibits misleading and deceptive conduct by traders. The Commission also enforces a number of pieces of legislation specific to the telecommunications, dairy and electricity industries. In ensuring compliance with the legislation it enforces, the Commission undertakes investigation and where appropriate takes court … Continued
The Electricity and Gas Complaints Commissioner Scheme offers a free independent dispute resolution service for complaints about New Zealand electricity and gas companies that are members. Please contact them to talk about any issues or concerns with an electricity or gas company. They can help you work out whether it is something you can make … Continued
Certification of Healthcare Services General information This webpage provides information for providers of hospital and rest home services and residential care for people with disabilities and to the public about the certification of these services. Changes have been made to the legislation for the licensing of hospitals and rest homes and the registration … Continued
