website: www.iombudsman.org.nz
The website gives terms of reference and a list of members of the scheme.
The Insurance and Savings Ombudsman deals with unresolved personal and domestic insurance problems. However, clients must first try to resolve their complaint through the company’s internal complaints procedure and get a letter of deadlock.
SUMMARY
* Free independent scheme where consumers can access an independent dispute resolution service for complaints about personal and domestic savings and insurance
* Funded by member companies but independent
* Commissioner may investigate once internal complaints procedures have not been successful in resolving the dispute.
